1206 Sycamore, North Little Rock AR
Office of Emergency Services
The Emergency Management Office and 9-1-1 Communications Center use modern technology for efficient handling of all emergency calls to Fire, Police and Medical. A 9-1-1 comprehensive system for emergency telephone requests and coordination for emergency management during a disaster exists in the same facility. Public Safety Dispatchers are responsible for answering 9-1-1 calls, rendering assistance to citizens, and ensuring the safety of emergency responders.
9-1-1 Communications Center
Citizens calling 911 are most likely witnesses to crimes/events, so the more detailed information obtained from callers, the better chance the Police and/or Fire have to save lives and solve crimes. It is important callers stay on the phone with Dispatchers, relay as much information as safely as they can, take note of their location, and remember to stay calm. Dispatchers listen to information and relay it to responding units at the same time. If your 9-1-1 call needs to be transferred to another agency, by the Dispatcher, he or she will stay on the phone to ensure the proper agency answers the call when transferred.
The Public Safety Dispatcher will ask you several questions. Be prepared to answer questions such as:
"Where is the emergency?"
"How many people are injured?"
"Is this in progress?"
"Are weapons involved?"
"Can you tell us the suspect(s) descriptions?"
"Are the suspect(s) in a vehicle? If so, "Describe the vehicle."
"Are they leaving the scene?" If so, "Which way are they traveling?"
Landline (home phone)
A landline call is answered in the jurisdiction where the call originates, as indicated by the address associated with the landline number. North Little Rock residents will reach the North Little Rock 911 Center. The name, address, and phone number related to the originating location, are displayed on a computer screen for Dispatch. The Dispatcher is required to confirm this information.
Wireless (cell phone)
A wireless call is redirected from the wireless signal to the closest cell site tower, and then by use of GPS, to the closest 911 center to that cell site tower. Call information is relayed to that 911 center and, with GPS technology, computerized maps display an icon of the general location (within 50 meters) of the wireless call. Wireless 911 calls are not associated with physical locations; therefore, unlike landline calls, Dispatch must verify the location of the emergency. So knowing your location, at all times, will assist Dispatch in sending proper assistance to the right location.
City of North Little Rock