7400 Baucum Pike
P.O. Box 17898
North Little Rock, AR 72117
Main Phone Number: (501) 945-7186
Trouble Calls: (501) 945-7186
Billing Questions: (501) 975-8920
Office Hours: Monday through Friday
8:00 a.m. to 4:30 p.m.
The Mission of the NLRWWU is to provide safe, low cost, high quality sanitary sewer service to the Citizens of North Little Rock and other areas as directed. The Utility through its planning will also support the orderly growth of the community with the overall objective of preserving the health and well-being of the citizens and the environment.
TROUBLE CALLS (EMERGENCIES):
Crews are available 7 days a week, 24 hours a day to ensure that the public is not hindered by sewer blockage. Call (501) 945-7186.
To locate sewer lines, prior to digging, call Engineering at (501) 945-7186 and ask for Locations.
All connections to the City's sanitary sewer lines must be preceded by purchasing a permit from the Utility. Call customer service at (501) 975-8920
Provides answers concerning private and commercial billing, tie-on permits, etc. Call customer service at (501) 975-8920
All building sewer installations (repairs, replacements, and/or new construction) shall be inspected and approved by an authorized Waste Water Utility Inspector prior to covering the pipe. Call (501) 975-8920 to schedule inspections. Call Engineering at (501) 945-7186 for specifications.
Marc Wilkins - Director of Wastewater Utility
The North Little Rock Wastewater Committee meets the second Tuesday of each month at 12:15 p.m. at 7400 Baucum Pike.
Q. Why is my sewer bill higher than my water bill?
A. It costs more to clean sewer water than it does to bring fresh water from the City's water supply to your home.
Q. Why am I billed for sewer when there is no water consumption?
A. The residential sewer charge is based on winter month average water usage, at a rate based on each 100 cubic feet of water used. New customer's rates are based on actual usage, a minimum fee will be charged regardless of use.
Q. How do I tie on to a sewer line?
A. A permit must be secured from our Billing Department (975-8920) by either a homeowner who lives in the house and is doing the service line work or by a Master Plumber. Once the permit is secured, the homeowner or the Master Plumber contacts our Engineering Dept. (975-7186) to determine the point of connection for the service line, installs the pipe in accordance with our specifications, schedules the line for inspection by Utility personnel, and after receiving approval from the inspector, covers the pipe.
Q. Where can I get a sewer permit?
A. At the Waste Water Utility Billing Department located at 120 Main St. (501) 975-8920
Q. Where do I call if my sewer line backs up?
A. Call us first, this may save you a plumbing bill if it is the Utility's line that is stopped up. Call the Wastewater Utility at (501) 945-7186 24 hours a day, 7 days a week.
Q. How do I apply for a job at the Wastewater Utility?
A. An applicant must complete a Wastewater employment application at the Utility's Human Resources Department located at 7400 Baucum Pike (Old England Hwy 165) Gate #1, Administration Building.
City of North Little Rock