City of North Little Rock eAccount
Online Utililty Account Access and Bill Payment
With e-Account, North Little Rock Electric customers can view and pay utillity bills at their convenience, 24 hours a day, 7 days a week, either on the phone or on the web.
Click on a topic for more information:
- Who may use this service?
This service is open to residential and business customers of North Little Rock Electric Department only.
- What account information can I view using the online system?
NLR Electric customers will be able to view consumption information, payment history, transaction details for billing and payment, and representations of your current NET Due bill amount (for printing).
- What information do I need to start using the online system?
You will need your NLR Electric account number as it appears on your Electric bill, and the default PIN number assigned to your NLR Electric account.
Your PIN number must be at least 4 digits and not more than 6 numeric digits.
Request your PIN here.
- How do I pay using the telephone?
- Are there additional costs involved in using this sevice?
A modest convenience fee for using this online payment service will be charged to your checking or credit card account in addition to the amount of your utility payment.
- Is this now the only option I have to pay my NLR Electric Bill?
eAccount is offered as a convenience to NLRED customers. Payments will still be accepted through the mail or in person at 120 Main Street. Some banks offer free on-line payment services for their customers, and you may want to check into this option with your bank. North Little Rock Electric utility offers automatic bank draft payment options for monthly debits at no cost for our customers.
- What is a PIN Number and why do I need one?
A PIN Number is a 4 to 6 digit number assigned to your North Little Rock Electric Account Number. It must be at least 4 digits long but no more than 6 digits long. It can only be numeric digits, no alpha or special characters are accepted. You will need a PIN number in order to access your North Little Rock Electric Account Information and make payments using the e-account, convenient payment system either by telephone or the internet. This PIN number will provide verification of your account number.
- How do I get a PIN Number?
A default PIN number has been assigned to your account. You can contact City Services Customer Service at 1-501-975-8888 and they will provide the information regarding your current PIN number. If you are using the telephone payment system you may also transfer to City Services Customer Service by pressing the “0” from your options menu. If you are using the internet you may email City Services Customer Service
by completing this form, include your North Little Rock Electric Account number, a contact phone number, the email address where you wish the information to be sent along with your name and they will email you back with your current pin number.
- How can I change my PIN Number?
If you are using the telephone payment system you will have to contact City Services Customer Service at 1-501-975-8888 and request they change your pin number. If you are using the internet payment system you will have an option at the bottom of the screen for “Change PIN Number” that you can click on and enter your current PIN number and then enter your new PIN number, click Submit and the next time you logon you will use your new PIN number.
- What if I have received a shut-off notice?
A Shutoff Notice requires you make payment of all of the past due bill amount to avoid interruption in Electric Service before 4:30 p.m. on the disconnect date stated on the notice. After 4:30 p.m. on the date printed on the shut off notice, no payment arrangement/s may be made on the account, the service will be subject for disconnection at any time without any further notice unless the past due bill has been paid in full. Shutoff notices cannot be paid using the web site bill pay service or the automated phone system.
- What if I need to ask for an extension?
You may contact a City Services Customer Service Representative for assistance from 8:00 a.m. to 4:30 p.m. Monday through Friday at 501-975-8888. Extensions cannot be requested using either the web site bill pay service or the automated phone system.
Convenient Pay Instructions - You may find these instructions helpful.
IVR-PIN Request Form - Get your PIN by completing the form.
Please DO NOT pay a bill from a SHUTOFF NOTICE.
Please DO NOT pay a delinquent bill on or after the cutoff date.
Click icon to access eAccount
available in English or Spanish
OR Pay by Telephone calling 501-975-8889 and follow the voice prompts
"Forgot your Pin" click here and we will email it to you
…include in the email your Utility Account Number, service address, and a contact phone number
Tele-Works, Inc. is a business partner with North Little Rock City Services for the presentment of account balance information. CSI is a third party payment processing gateway service used by North Little Rock City Services for acceptance of on-line payments by way of Credit Card, eCheck, and Debit Card. On-Line Payments are made possible using a third party payment processing system.
